Spa Etiquette

Spa Etiquette

Arrival
Please arrive 15 minutes prior to appointment time as we may ask first time clients to fill out paperwork. A late arrival will determine the length of your treatment time. Your treatment will end as scheduled, so that we may serve our next guest on time.

If you are 15 minutes or more late to your scheduled appointment, you will be asked to reschedule and a $25 per person, per service charge will be applied.

Communication
We value your feedback so please communicate with staff regarding room temperature, pressure, technique etc. In addition, at the time of booking your appointments, please discuss with the practitioner your preference for gentle, moderate or deep massage pressure.

Cell Phones
Out of consideration for spa guests, and to make your session as relaxing as possible, all pagers and cell phones must be on silent or turned off.

Jewelry
We suggest that you arrange for your valuables prior to your visit with us.

Disrobing
We suggest that you undress to your level of comfort. A robe and slippers are provided and undergarments are optional. You will always be draped appropriately for all services and only the area being worked on will be exposed.

Products
A skin care analysis is included with all of our luxurious facials. Our skin and body care products feature nature’s most enriching botanical vitamins and minerals, to give you the best results the natural way. Our products are not tested on animals and are organic and vegan free.

Medical Concerns
If you have any medical concerns please consult with your physician before visiting any spa. Dr.’s approval may be required for Pregnancy Massage as well as other modalities. If you are expecting you may want to avoid treatments using deep pressure and heat. Please inform our staff upon scheduling your appointments if you are pregnant so that we may provide you with special comfort.

Your Next Reservation
It is recommended that you reserve your next service prior to leaving the spa. Keep in mind that we do get busy on the weekends. For your convenience, standing reservations are available.

Lunches
Lunch at Joe’s Restaurant may be added to spa packages for a nominal fee. True Organics, LLC also provides signature and complimentary snacks and refreshments.

Payment
We honor all major credit cards, debit, cash and True Organics gift certificates. Checks are not accepted.

Pricing
All prices are subject to change without notice.

Smoking
Smoking is not permitted, however we do have an outdoor smoking area for those to utilize.

Children
To maintain a peaceful environment, children not receiving services are not permitted in the spa. Guests under 18 may receive treatments accompanied by a parent or guardian and with a signed waiver.

Gift Certificates
Gift Certificates are available in any denomination and can be sent out anywhere. Gift Certificates are classified as promotional and have a six month expiration date which will not be extended, are non-refundable, non-transferable and may not be altered or modified.

Gift Certificates may not be combined with other gift certificates or with any other offer, special or discounted service. Gift certificates may not be used towards current specials, promotions and/or daily deals. Gratuity is not included unless specified. Please present your gift certificate before services are rendered.

Retail Products
May be exchanged if unopened and unused. No refunds.

Website
Online instant gift certificate purchases and appointment requests are available 24 hours 7 days a week.

Confirmation Calls
Out of courtesy the staff may confirm your reservation 24 hrs prior at the phone number that was provided when reservation was made. In the event you can not be reached or are not contacted, you are expected to arrive for your scheduled reservation.

Gratuity
Gratuity is not included in individual spa services or spa packages. A 15% gratuity will be automatically included to services lasting two hours or longer or parties of 2 or more.

Cancellation Policy
Single Service
Single services are held with a credit card, gift certificate or service ticket number. Please cancel prior to 24 hrs. to avoid a $25 cancellation fee. No refunds.

Spa Packages and Multiple Services
Spa packages and multiple services are held with a credit card, gift certificate or service ticket number. Please cancel prior to 48 hrs. to avoid a 50% cancellation fee. No refunds.

Special Promotions
Special Promotions, Events, Offers and Daily Deals are available for advance purchase online and are generally valid for 30-60 days. Such may not be combined with gift certificates or any other offer or special. Non-transferable. Non-refundable. Cancel 24 hrs. prior to avoid a $25 cancellation fee.”